FAQs
Flower Delivery Ireland & Dublin: Frequently Asked Questions
Whether you're looking for same-day flower delivery in Dublin or a seasonal surprise sent nationwide, we’ve made the process beautifully simple. Find everything you need to know about our delivery zones, times, and flower care below.
Delivery Zones & Schedules
Where does The Crate deliver?
We offer reliable flower delivery across the entire island of Ireland:
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Dublin: 7 days a week (Monday–Sunday).
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Nationwide (Ireland & Northern Ireland): Tuesday–Friday.
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Please note: Nationwide delivery is unavailable on Bank Holidays.
What are your delivery times?
Our drivers and courier partners typically deliver between 9:00 AM and 7:00 PM.
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During peak seasons: Delivery times in Dublin may extend to 9:00 PM to ensure everyone gets their blooms.
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While we cannot guarantee a specific minute-by-minute time slot, our routes are optimised for efficiency and freshness.
- Please note we cannot guarantee same day delivery within office hours as it is dependent on our courier partners routes. If you require this timeframe we suggest ordering in advance to ensure suitable delivery.
Can I get same-day flower delivery?
Yes! We offer same-day flower delivery in Dublin for all orders placed before 1:00 PM (subject to stock availability).
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Nationwide orders placed before 1:00 PM will be scheduled for next-day delivery.
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Orders placed after 1:00 PM will be added to the following day's schedule.
- Please note we cannot guarantee same day delivery within office hours as it is dependent on our courier partners routes. If you require this timeframe we suggest ordering in advance to ensure suitable delivery.
Can I pre-order for a specific date?
Absolutely. You can nominate a future delivery date using the calendar at checkout. We’ll ensure your flowers are freshly curated and dispatched for that exact day.
Tracking & Receiving Your Flowers
How much does delivery cost?
We keep it simple: Delivery is a flat rate of €7 for all orders. This includes same-day Dublin delivery, weekend deliveries, and our nationwide courier service.
How can I track my order?
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Dublin Deliveries: You will receive an email notification the moment your flowers leave our studio.
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Nationwide (DPD): You will receive a text or email from DPD with a one-hour delivery window on the day of delivery. You can manage your delivery preferences directly through the DPD portal.
What if no one is home to receive the flowers?
Don't worry, we won't let your blooms wither!
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Dublin: If the recipient isn't home, our driver will leave the flowers in a safe place or with a neighbour and send a text to the recipient.
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Nationwide: DPD will leave the package in a designated safe place or with a neighbour.
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Stay Fresh: Every Crate bunch is wrapped in a specially designed hydration bag to keep the stems "fed" and fresh while they wait for you.
Our Flowers & Sustainability
Can I choose specific flowers for my bunch?
To ensure the highest quality and zero waste, we offer one unique style of flowers each week. By changing our offering weekly based on seasonal availability, we guarantee you never get the same bunch twice! It’s the easiest way to enjoy the best of the season without the decision fatigue.
Will my bunch look exactly like the photo?
As we work with living, seasonal products, we restock throughout the week. If a specific flower is unavailable, we will replace it with a bloom of equal or greater value to ensure your bunch is just as stunning as pictured.
Is the packaging eco-friendly?
Yes. Every bunch is packaged in 100% recyclable materials—from the box and wrapping to the hydration bag.
Changes, Cancellations & Support
I made a mistake! Can I change the address or gift message?
If you need to amend a delivery address, gift message, or delivery date, please email us immediately at hello@thecrate.ie. As long as your order hasn't left our studio with the driver, we’ll be happy to fix it for you.
What is your cancellation policy?
Orders can be cancelled or rescheduled up to 48 hours after purchase. After this window, we have likely already secured your seasonal stems from our growers.
What if my flowers arrive damaged or wilted?
While this is rare, we want you to be 100% happy.
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Damaged in transit: Please email photos of the damaged box and flowers to hello@thecrate.ie within 24 hours.
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Freshness issues: Flowers are living products! Please follow the care instructions included. If they still look unhappy after a trim and a drink, send us photos within 24 hours, and we will arrange a redelivery.
Note: Photographs are required within 24 hours of receipt to process any claims or replacements.
Frequently Asked Questions
Everything you need to know about ordering, unboxing, arranging, and subscribing.
What is the Everyday Flowers DIY Flower Box?
The Everyday Flowers DIY Flower Box by The Crate is Ireland's first-of-its-kind unarranged stem delivery box. Instead of receiving a standard pre-tied arrangement, you receive 20 premium, farm-fresh stems delivered in specialised packaging with our custom arranging guide, flower food, a free glass cylinder vase, and protective gingham wrapping. It gives you the full hands-on flower arranging experience at home.
How does a DIY Flower Box differ from a traditional bouquet?
Traditional bouquets are bound together by a florist for immediate placement into one single vase. Our DIY Flower Box arrives loose and unpacked, allowing you to:
- Customise your styling: Build one dramatic centrepiece using the included glass cylinder vase, or scatter smaller stem bunches across 3–4 vases in different rooms.
- Enjoy longer vase life: Flowers arrive directly in bud state, extending bloom duration up to 14 days in your home.
- Experience mindful creativity: Turn flower care (*Trim * Soak * Bloom) into a therapeutic ritual.
Where do you deliver in Ireland, and what are the delivery cut-off times?
We deliver to all 32 counties in Ireland (Republic of Ireland & Northern Ireland):
- Dublin Same-Day Delivery: Available for orders placed before 1:00 PM (Mon–Fri).
- Nationwide Next-Day Delivery: Available across Cork, Galway, Limerick, Waterford, Belfast, and all other counties for orders placed before 1:00 PM.
Note: You can select your preferred delivery date on the calendar at checkout.
What comes inside the DIY Flower Box?
Every box is packaged in our iconic bright red box printed with "Feel Good Flowers, Always" and contains:
- 20 freshly conditioned, hand-selected seasonal flower stems & foliage.
- A complimentary glass cylinder vase for expert styling every time.
- Step-by-step printed Flower Arranging Guide ("Open * Trim * Soak * Bloom").
- 1x sachet of premium flower food.
- Signature Everyday Flowers gingham wrapping and protective hydration wrap.
- Optional gift card with your custom printed message.
How does the Repeat Flower Subscription work?
When you choose "Subscribe & Save 10%", you receive automated fresh stem deliveries every 2, 4, or 8 weeks.
- No Commitments: Pause, skip a delivery, or switch frequencies whenever you go on holiday.
- Easy Cancellation: Cancel anytime via your online account dashboard before your next billing cycle.
- Free Perks: Subscribers receive complimentary seasonal gifts and stem extras throughout the year.
Do I need flower arranging experience or special tools?
Not at all! The box is designed for complete beginners as well as seasoned flower lovers. Your box includes a glass cylinder vase, so all you need is a sharp pair of kitchen scissors or floral shears. Our enclosed arranging card walks you through foliage prep, stem focal points, and height balancing step-by-step.