FAQs

Where Do We Deliver To?

We offer nationwide delivery throughout Ireland Tuesday - Friday. We deliver to all areas of Dublin Monday to Friday.

What Days Do We Deliver?

We deliver flowers Monday – Friday, except on Bank Holiday Mondays where delivery is unavailable. We offer Dublin delivery Monday - Friday, and nationwide delivery Tuesday - Friday via our courier partner DPD.

What Times Do We Deliver?

Our delivery drivers deliver between 9am – 6pm. Due to our delivery drivers scheduled routes we cannot offer specific delivery times.

Can I Order Flowers For Same Day Delivery?

We operate a next day delivery service so flowers need to be preordered. If you require any further information on your delivery please contact us at hello@thecrate.ie

Can I pre-order Flowers?

Yes, you can pre-order flowers. Just select the nominated day you would like the flowers to be delivered when ordering and these will be delivered between 9am - 6pm that day.

Can I Choose Specific Types of Flowers For My Order?

We offer a different floral bunch each week, made up of seasonally available flowers so we cannot accommodate specific flower requests. The beauty of this is that you never get the same flowers twice and it makes for easy decision making!

Who Do I Contact If I Have An Issue With My Order?

We care so much about the happiness of our customers and want to ensure you’re happy with both our flowers and service, so any issues, please contact us at hello@thecrate.ie.

What If No One Is Home To Receive The Flowers?

Flowers are delivered via our courier partner DPD. You will receive a one hour slot for delivery. You can manage your delivery with them directly. If no one is home at the time of delivery flowers will be left in a designated safe place or with a neighbour.

Our drivers are offering contactless delivery in line with current guidelines.

All of our bunches are wrapped with a hydration source so your flowers are kept fresh and well fed in transit.

How Do I Know The Flowers Have Been Delivered?

You will receive an email confirmation to let you know your flowers have been delivered to the given address at the time of delivery.

What If I Forgot To Add A Message To My Order For The Recipient?

Contact us at hello@thecrate.ie and so long as your order has not yet left with the delivery driver, we will add the message to one of our illustrated cards.

What If I Gave The Wrong Delivery Address For The Recipient?

Contact us at hello@thecrate.ie and so long as your order has not yet left with the delivery driver, we will amend the delivery address and instructions.

After Ordering Flowers, I’ve Found Out The Recipient Is Away The Day Of Delivery. Can I Change My Order Day?

Contact us at hello@thecrate.ie and so long as your order has not yet left with the delivery driver, we will do our best to accommodate this change to a different delivery day

What if my flowers have been damaged by the courier in transit?

Although this is a very infrequent occurrence, we know there is a chance it can happen. Please photograph any damage to the flower box and contents inside and email them to hello@thecrate.ie. Our customer care team will review and follow up directly with our courier service. Please note, we must have images in order to file a claim with our courier company.

What if my flowers arrive discoloured or wilted?

Please note, this happens very infrequently, however as flowers are a living product, we emphasise that the care instructions provided with every bunch, will need to be followed to ensure you get the longest life length out of your bunch. This includes trimming each stem on arrival and giving them a good drink. If you are still unhappy for any reason, please email hello@thecrate.ie with images of the flowers within 24 hours of receipt and our customer care team will refund or send a replacement straight away.

We must receive photographs within the 24 hour window or you will not be eligible for a refund or replacement.