Shipping policy
Shipping Policy
Delivery Areas & Rates
We offer a flat rate of €7 for all deliveries across our service areas:
- Dublin (Same-Day Delivery) – Available throughout Dublin 7 days a week.
- Nationwide Ireland (Next-Day Delivery) – All counties across the Republic of Ireland Tuesday - Friday.
- Northern Ireland – Nationwide delivery available Tuesday - Friday.
Delivery Days & Times
- Dublin Same-Day: Monday to Sunday. Orders must be placed by 1:00 PM to qualify for same-day delivery. If same day has closed early, it is because we have sold through all stock for that day and so orders placed will be delivered on the next delivery day.
- Nationwide Ireland Next-Day: Tuesday to Friday. Orders must be placed by 1:00 PM to qualify for next-day delivery. If next day has closed early, it is because we have sold through all stock for that day and so orders placed will be delivered on the next delivery day.
- Please note that deliveries are not made on bank holidays. Orders placed on or around bank holidays will be dispatched on the next available delivery day.
If You're Not Home
If the recipient is not available at the time of delivery, we will leave your order in a safe place where possible. If this isn't an option, we'll be in touch to arrange a redelivery. Please ensure the recipient's contact number is provided with your order for delivery ease.
Order Tracking
Once your order has been dispatched, you'll receive a confirmation. If you have any questions about your delivery, please don't hesitate to contact us directly at hello@thecrate.ie or customersupport@thecrate.ie stating your order number and query.
Need Help?
If you have any questions about your delivery, please reach out to us at hello@thecrate.ie or customersupport@thecrate.ie stating your order number and query.— we're happy to help!