Terms and Conditions 


Orders

Flower orders must be placed by 12pm, Monday to Friday, for same day delivery throughout all Dublin postcodes. Pre-ordered flowers can be put through via nominated days at time of ordering.

Delivery instructions and personal messages must be included during ordering process.

Delivery

The Crate offers same day delivery throughout all Dublin postcodes, between 9am – 6pm for orders placed before 12pm.

The Crate does not offer specific delivery time slots.

In the instance of the recipient not being available for delivery acceptance, The Crate’s delivery driver will follow the delivery instructions provided by the sender – these must be given at time of purchase.

In the instance of these not being provided, The Crate’s delivery driver will leave the bunch with a neighbour or place in a secure area. The Crate will text the recipient, along with a picture, to inform them of where their flowers have been delivered to. All bunches by The Crate are delivered with a hydration source.

Flowers

The Crate uses seasonally available flowers. If for any reason, a particular flower is unavailable The Crate will replace it with one of equal or greater value.

The Crate’s mission is to simplify sending flowers online; reducing decisions, ensuring beautiful flowers and changing it’s offering weekly so you never get the same flowers twice!

As a result, The Crate does not offer a bespokely designed service for creating bouquets. The bunch of the week, in a single and a double size are the only style of fresh flowers available to buy online.

Privacy

The Crate does not share customer details with any third parties or store credit card details.

Refunds

Once your order has been received and allocated, The Crate cannot offer a refund on items bought.

Wedding Packages

The Crate requires 10 days notice for Wildflower Wedding Package bookings. The package includes delivery to one Dublin address. Delivery instructions must be included at time of ordering or via email at hello@thecrate.ie. The Crate uses only flowers in season and so will not be able to offer any flowers out of season to be included in wedding arrangements.

If for any reason, a particular flower is unavailable, The Crate will replace it with one of equal or greater value.

The Crate have a unique floral style and so wedding packages will be created to The Crate’s design aesthetic. Reference images provided by the customer will always be taken into account, however we cannot guarantee they will be replicated exactly.

Hen Party Workshops

The Crate requires 10 days notice of confirmation of all attendees for hen party workshops. Following this, if someone is unable to attend, The Crate are unable to offer a refund, as materials and flowers will have been bought for each attendee, however a credit note will be supplied to any attendee unable to attend, that can be used against any products on the website.

Please note The Crate allocates 1.5 hours for each hen party workshop. Should the workshop begin after the agreed start time, The Crate’s representative teacher may be unable to stay past the 1.5 hour’s tuition time.

Business Flower Service

The Crate business delivery days are Monday and Tuesday. The Crate cannot offer specific delivery time slots as it depends on the delivery driver’s scheduled route.